Each Streamline HiFi stereo console is custom-built and a one-of-a-kind unit, handmade to order. Because of this dynamic in production, we do not accept returns, nor do we make refunds once the manufacturing process has begun. We do, however, provide a one-year warranty on all stereo consoles that we make. (See Purchase Agreement.)
If after making a purchase and ordering a console, you change your mind and want to cancel your order, you must do so within 24 hours to receive a refund. Credit card transaction fees occur instantly and are nonrefundable by the credit card processing company. Thus, refunds requested within 24 hours of the order will be made for the amount of the order minus a 5% transaction fee.
All Streamline HiFi products are shipped through independent third-party delivery services. Once an item has been released to the carrier, responsibility for safe transit and timely delivery rests solely with that carrier. Streamline HiFi is not liable for any loss, delay, damage, or non-delivery that occurs while the item is in transit.
If an order does not arrive as scheduled, the buyer must notify both Streamline HiFi and the delivery service in writing within five (5) days of the scheduled delivery date. In such cases, Streamline HiFi’s responsibility is limited to assisting the buyer in filing a claim with the carrier.
We want our customers to love their Streamline HiFi custom-built console and/or other item the moment the delivery arrives. For that reason, we ask that buyers carefully inspect item(s) within five (5) days of delivery. If a buyer notices anything that does not match the order, we require written notification within that five (5) day period with supporting details and/or photos.
For clarity, “nonconforming goods” means only:
1) The item delivered is different from what was ordered; or
2) The label or packaging does not accurately identify the contents.
If a purchaser notifies us within the five (5) day period, Streamline HiFi will either:
1) Arrange to replace the item with the correct one, or
2) Provide a credit or refund for the affected item(s).
Please Note: Our products are delivered by trusted, independent third-party carriers. Once an order leaves our workshop, the carrier is solely responsible for the safe handling, timely delivery, and condition of the item(s) while in transit. Streamline HiFi is not liable for any loss, damage, or delay during shipping. If such an issue arises, we’ll gladly help coordinate with the carrier and will provide the documentation needed to support a claim.
If an item must be returned due to a confirmed nonconformity, the buyer is responsible for return shipping and any associated risks. Replacement shipping costs are also the buyer’s responsibility. Except for the specific situations described above, all sales are final.
